The National Quality and Patient Safety Directorate (NQPSD) have developed this toolkit based on our experience co-designing quality agenda items with the Mater Hospital Board, Children’s Health Ireland at Temple Street Board, the HSE Directorate and the HSE Board’s Safety and Quality Committee. Quality agenda items are designed to support a board, committee or leadership team to oversee and improve quality and safety. Two quality complementary agenda items were co-designed during these projects providing a quantitative and qualitative picture of quality: a Quality Profile that uses Statistical Process Control methods to present indicators across seven domains of quality and ‘People’s Experience of Quality’ where patient, service-user, family and front-line staff experiences are shared.
Why would you use this toolkit?
The tools, resources and guidance in this toolkit are designed to assist committees, boards and leadership teams interested in developing their own quality agenda items. There is an introduction to each tool to assist you in deciding which tools are helpful for you. The toolkit is structured into four parts:
Part One: Planning and Testing a Quality Agenda Item
This section contains tools and resources useful when establishing your quality agenda project. The tools facilitate and support a Quality Improvement (QI) approach to your project.
Part Two: Producing a Quality Profile
This section contains tools and resources for designing a Quality Profile and for producing and interpreting Statistical Process Control and run charts.
Part Three: Producing People’s Experiences of Quality
This section contains guidance on developing patient, service user, family and staff ‘stories’ or experiences to share at committee, board and leadership group meetings.
Part Four: Evaluation and Feedback
This section provides useful tools and resources to help you capture feedback from committee, board and leadership members and to evaluate your project.