Your feedback helps us improve our services. We want to provide safe and high-quality services so that you receive the best care and treatment. If you have used one or more of our services, we want to hear from you about your experience:
- what worked for you and what we did well
- what could we improve
- what didn't work for you.
So what feedback can I give?
You can comment on our services, give a suggestion to help us improve our services, pay a compliment about our services or to our staff, and you can make a complaint. We welcome all feedback so that we can continue to learn, and make our services better. Your feedback, including comments and compliments, will be shared with our service and any staff members involved.
How do I make a comment, suggestion, compliment or complaint?
You can give us feedback in the following ways:
- tell the people providing your care today
- you can telephone, email or write to us using the contact details below.
What information do I need to give if I’m making a complaint?
If you want to make a complaint you should try to give us as much information as possible, such as:
- what happened and when
- who was involved
- what your concerns are
- if you told anyone or did anything at the time to try and resolve the matter
- what you want to happen now.
You can provide any other information you think is important and include copies of any documents that you think are relevant. You can also ask a relative, carer or advocate to give feedback on your behalf.
What happens after I make a complaint?
You may have had a poor experience and told a member of staff or the person providing your care. If you did, they will try to help you straight away. If they were not able to help you straight away, they will do so within 48 hours.
If you make a written complaint, we will let you know that we have received your complaint within 5 working days. Then we will:
- look into your complaint and respond to you within 30 working days
- contact you to ask for more time, if needed
- keep you updated every 20 working days after that.
We might call or ask to meet you to hear more about it.
If you are not happy with the outcome of your complaint, you can ask for an internal review by the National Screening Service. You can also ask for an external review from the Ombudsman.
Who do I contact to give my feedback:
Choose a contact below for the service you want to provide feedback about.
BreastCheck
Contact name: Belinda Carroll, Deputy Programme Manager
Email address: info@breastcheck.ie
Postal address: C/O BreastCheck Southern Unit, Infirmary Road, Cork City, T12 ET99
Telephone number: 021 464 9792
CervicalCheck
Contact name: Laura Tobin, Deputy Programme Manager
Email address: feedback@screeningservice.ie
Postal address: Mount Kennett House, Henry Street, Limerick, V94 KN3N
Telephone number: 061 406 500
BowelScreen
Contact name: Lisa Heffernan, Clinical Co-ordinator
Email address: info@bowelscreen.ie
Postal address: Kings Inn House, 200 Parnell St, Rotunda, Dublin, D01 A3Y8
Telephone number: 01 865 9300
Diabetic RetinaScreen
Contact name: Niamh McNamara, Quality Assurance Co-ordinator
Email address: info@diabeticretinascreen.ie
Postal address: Kings Inn House, 200 Parnell St, Rotunda, Dublin, D01 A3Y8
Telephone number: 01 865 9300
General Feedback
Contact name: Susie Black, Senior Complaints & Feedback Manager, Client Services
Email address: your.say@screeningservice.ie
Postal address: Kings Inn House, 200 Parnell St, Rotunda, Dublin, D01 A3Y8
Telephone number: 01 865 9300