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Published: 28 August 2023

Open Disclosure Webinar: "Managing Conflict"

After our short summer break we are pleased to welcome you back to the Autumn Open Disclosure webinar schedule and we would like to share with you the details of our next webinar.

Webinar title

"Managing Conflict - Tips and tools for resolving conflict with colleagues”

Date and time

This webinar will take place on Wednesday, 13 September 2023 at 11am – 12.30pm. (event log-in details below).


This webinar will be facilitated by the National Open Disclosure Office. We are delighted to welcome back Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI University of Medicine and Health Sciences as our guest presenter for this webinar.

Professor Eva Doherty has previously joined us on topics in relation to “Managing Difficult Conversations” and “Making Difficult Conversations Easier “. You may be interested in revisiting these recordings on the Open Disclosure website - Webinars. It is however not a requirement to do so in preparation for this webinar.

Purpose of the webinar

The purpose of the webinar is to:

  • Describe effective conflict resolution styles and strategies
  • Describe manipulation techniques and critically appraise their impact in the workplace
  • Understand the role of anger and conflict resolution
  • Describe appropriate communication skills to manage difficult colleague interactions


We are welcoming all staff to attend this webinar. Please circulate to everyone in your organisation who may be interested in attending.

We remain very mindful of the pressures that services are currently working under. We will be recording this webinar and making it available on the HSE Open Disclosure website for those of you who may not be in a position to attend.


We are awaiting confirmation of CPD accreditation from RCPI and NMBI – details of this will follow.

Please note that CPD is only available for those who attend the live event.

Event Details

NOTE Registration is NOT required for this webinar

Date and Time: Wednesday 13 September 2023, 11am – 12.30pm

Event Number: 2730 829 1581

Event Password: NODO

When you join the webinar you can listen to the webinar over the computer but sound quality may be better over the phone should you wish to dial in:

Telephone details: 01 526 0058, when prompted enter the following access code: 2730 829 1581

Please see practical guidance on how to access the webinar (using the link OR via the internet without the link).

Should you have any questions / concerns that you would like addressed during the webinar, please email OpenDisclosure.Office@hse.ie and we will endeavour to address them on the day.

Thank you for your continued support for the National Open Disclosure programme and we look forward to engaging with you during this webinar.