HSE National Policy
HSE Comments Compliments and Complaints Policy
Topic:
Compliments and complaints
Document Owner:
Your service, your say
National Group:
National complaints governance and learning team
Effective From: 01 January 2017
The Management of Service User Feedback for Comments, Compliments and Complaints
Ensuring that feedback; comments, compliments and complaints from those using its services is acknowledged, reviewed, acted upon and responded to and that the learning derived from this feedback informs quality improvement programmes. Best practice identifies what service users want when they provide feedback and the HSE has used this information to develop a system which will meet these requirements.