HSE National Policy
HSE National Policy for dealing with vexatious complaints
Topic:
Vexatious complaints
Document Owner:
Your service, your say
National Group:
National complaints governance and learning team
Effective From: 01 November 2008
This policy gives clear guidelines where a complaint can be classed as vexatious and outlines options staff have for dealing with these complaints
All complaints must be appropriately responded to, however, there are times when there is nothing further which can reasonably be done to assist the complainant or to rectify a real or perceived problem. This policy should only be used as a last resort and after all reasonable measures have been taken to try to resolve complaints through the HSE complaints procedure.