The National Open Disclosure Office facilitates monthly webinars on Open Disclosure related topics. We are delighted to welcome a variety of HSE internal and external guest presenters to these educational events. We welcome all staff to attend the Open Disclosure Webinars.
The purpose of these webinars is to:
- provide continual support to staff across the system in the implementation of the HSE Open Disclosure policy
- maintain communication with Open Disclosure leads, trainers and staff working across our health and social care services, external agencies and patient representative/patient advocacy groups
- keep the importance of Open Disclosure on the agenda across all services
Each webinar is CPD accredited by RCPI and NMBI for those who attend the live event. Recordings are available if you wish to listen back or for those of you who may not be in a position to attend on the day.
We look forward to engaging with you during our webinar season this year.
Dates for your diary
Webinar title
TBC
Date and time
TBC
Speaker
TBC
About this webinar
TBC
Attendees
We welcome all staff to attend these webinars. Please circulate to everyone in your organisation who may be interested in attending. We will be recording this webinar and make available on this page for those of you who may not be in a position to attend.
CPD
The CPD application for this webinar is in process, details to be confirmed.
Event Details:
Event Number: TBC
Event Password: NODO (Enter 6636 when dialling from a phone or video system)
Note
Registration is not required for this webinar
If you wish to dial in:
Telephone number: 01 526 0058
When prompted enter the following access code:
Thank you for your continued support for the National Open Disclosure programme.
If you have any questions or concerns that you would like addressed during the webinar, please email OpenDisclosure.Office@hse.ie.
Archive webinar slide sets and recordings
Warning
Some of our webinar recordings include case scenarios that may echo personal experiences for some viewers and therefore may be upsetting.
2026 webinars
21/01/2026 - “The play was a great success, the audience was a failure” - Uncovering values, skills and strengths for healthcare communication
The purpose of the webinar is to:
- identify challenging contexts for communication and how to mitigate pressures
- arrest and divert rising tensions in communications
- lead cultural improvement to strengthen inter-personal communications and positive behaviours
- support staff to avoid blaming and focus on system accountability supporting staff to shift the focus from individual blame to system accountability
Speaker
- Wini Ryan, HSE Public Involvement, Culture and Risk Management
2025 webinars
20/11/2025 - “Partnering with consumers and whānau to heal, learn and improve from harm events”
The purpose of the webinar is to:
- Provide a brief outline of New Zealand context
- Give a background to Adverse Event Reporting in New Zealand
- Introduce the Healing, learning and improving from harm policy 2023
- Describe why consumer and whānau engagement is essential
Speaker
- Dr. Leona Dann, Specialist, System Safety
29/10/2025 – The Impact of Trauma with Dr Austin O’Carroll
The key objectives of this webinar are:
- The impact of Trauma on Health.
- The impact of Trauma on Health Behaviour.
- A Trauma Informed Approach to Healthcare delivery.
Speaker
- Dr. Austin O’Carroll, MICGP, DHealth, FRCPI (Hon)
09/10/2025 - Courage to Speak, Freedom to Care: Promoting Psychological Safety and Cultural Awareness in Healthcare
The key objectives of this webinar are to:
- explore psychological safety through the lived insights of two nurses with lived professional insight.
- reflect on cultural awareness and its influence on staff relationships and patient care.
- apply practical learning to enhance communication, wellbeing, and healthcare outcomes.
Speakers
- Dr. Teresa Donnelly, Director, Centre of Nursing and Midwifery Education (CNME), Sligo, Leitrim West Cavan
- Selene Daly Tarpey, Nurse Tutor, Centre of Nursing and Midwifery Education (CNME, Sligo, Leitrim West Cavan
24/09/2025 - Transparency in Action: The Department of Health National Open Disclosure Framework Annual Report
The key objectives of this webinar are to:
- provide a high-level background on the objectives of the reporting requirement and the National Open Disclosure Framework
- offer an overview of the findings of the 2024 Annual Report and expectations for next year
- outline the aim of the cross-sector approach of the Framework and its reporting requirement in relation to seeking positive change for open disclosure
Speakers
- Maurice O’Donnell, Head of Patient Safety Legislation and Advocacy, National Patient Safety Office, Department of Health
- Arnel Kidpalos, Patient Safety Policy Officer (Assistant Principal), National Patient Safety Office, Department of Health
- Rosaleen Cafferty, Deputy Quality and Patient Safety Manager, Acute Hospitals, HSE Dublin and North East
- Helen Thompson, Quality and Safety Manager (Community Services), Covering Integrated Health Areas of Dublin North County and Dublin North City and West
27/08/2025 - Falling in love with ‘Wicked Problems’ - Utilising human centered design to address complex healthcare challenges
This webinar focuses on how to apply design tools in developing solutions that are relevant and sustainable.
Using examples from Irish healthcare, the speakers outlined how:
- they have adopted a human-centred, service design approach grounded in empathy
- the power of prototyping to co-design and co-develop with services and patient/service user partners
- their work is positively impacting those who both use and work in our health services.
Speakers
- Dr Eve Stanley, HSE Spark Innovation Fellow and SPR in Geriatric Medicine
- Carolina Skemas, Service and Interaction Designer, HSE Spark and St. James’s Hospital
- Catherine Hogan, Patient Safety Together Programme Manager
- Lorraine Schwanberg, Assistant National Director Incident Management, NIMS & Open Disclosure
17/06/2025 - Launch of the revised HSE Open Disclosure Policy 2025
This webinar is to formally launch the HSE Open Disclosure 2025 (launch date: 17 June 2025). The revised policy incorporates much learning over the last few years, and also national developments such as the Patient Safety (Notifiable Incident and Open Disclosure) Act 2023 and the Department of Health National Open Disclosure Framework. The revised policy focuses on the importance of support for patients/service users, their relevant person and staff.
This webinar was led by Lorraine Schwanberg, Assistant National Director, Incident Management, NIMS and Open Disclosure.
Speakers:
- Dr Colm Henry, HSE CCO
- Ms Bernie O’Reilly, Chair, Patients for Patient Safety Ireland
- Dr Orla Healy, National Clinical Director, HSE NQPS
14/05/2025 - Communication and care: How does culture shape quality in health and social care?
Our May webinar focuses on the forthcoming HSE Culture Framework: 'Enabling Framework for Organisational Culture'.
Developed through considerable co-creation and consultation, the forthcoming 'Enabling Framework for Organisational Culture' represents a significant moment in HSE’s culture journey. During the webinar, our presenters from HSE Public Involvement, Culture and Risk Management focuses on:
- what has been learnt from the engagement with teams, patients, the public and academia about culture in the HSE, as part of the development of the Culture Framework.
- how the Culture Framework will enhance working environments to support openness and transparency with patients.
- how open disclosure fits into the forthcoming framework, and its ambition to measure the improvement in culture.
Speakers
- Joe Ryan
- Margaret Stone
- JP Swaine
26/02/2025 – “After Action Review (AAR) - a concise review tool following patient safety incidents”
This webinar focuses on the benefits of debriefing in particular After Action Review (AAR), a structured review process which seeks to rapidly identify and reinvest learning for safety improvement. AAR was introduced in the HSE in 2018 as part of the Incident Management Framework as a concise review tool following patient safety incidents, to support the delivery of safer, better patient care and improved service user and staff experience. NQPS has worked collaboratively with the Royal College of Surgeons in Ireland (RCSI) since 2020 in researching the benefits of using AAR in an Irish health care setting, the results of which are informing the implementation of AAR across the HSE.
Speakers
- Prof Dara Byrne
- Dr Siobhan McCarthy
- Una Healy
- Lorraine Schwanberg
13/11/2024 – Healthcare staff experiences of adverse events and why they matter so much
This webinar was presented by representatives from the Centre for Innovative Human Systems in TCD: Prof. Sam Cromie, Erika Carroll, Dr. Julia Louw. This webinar presented recent and current research on healthcare workers’ experiences of involvement in patient safety incidents, the review process and the supports provided. Information presented also highlighted how these experiences impact patient safety as well as staff wellbeing.
18/09/2024 – NHCP: Making Conversations Easier: Communication skills for disclosing errors
This webinar was presented by Wini Ryan from the National Healthcare Communication Programme. This webinar focuses on the core communication skills required for healthcare, specifically when disclosing errors, and highlights tools and resources which can support staff in conversations.
14/08/2024 - Patient Safety (Notifiable Incidents and Open Disclosure) Act, 2023 - with focus on the Notifiable Incidents
This webinar included a panel of speakers across various health and social care settings, including a representative from the Patient Advocacy Service, to discuss in detail and address queries regarding the list of Notifiable Incidents, as set out in Schedule 1 of the Act.
12/06/2024 - HSE EAP Supports for Staff Following Patient Safety Incidents
This webinar was facilitated by the HSE National Open Disclosure Office. Our guest presenter for this webinar was Morgan Lucey, Head of National Employee Assistance Services (MIACP), from the HSE Workplace Health & Wellbeing Unit.
15/05/2024 - Caring for staff after a serious incident in healthcare delivery: Second Victim or Second Casualty
This webinar was facilitated by the National Open Disclosure Office. We were delighted to welcome back Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI University of Medicine and Health Sciences as our guest presenter for this webinar.
Professor Eva Doherty has previously joined us on topics that include:
- Managing Difficult Conversations
- Making Difficult Conversations Easier
- Managing Conflict - Tips and tools for resolving conflict with colleagues
20/03/2024 - The Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 - What it means for me
This webinar was facilitated by Dr John Fitzsimmons and Juanita Guidera who led the discussion on the Act with a panel of staff working in various roles across our health and social care services and a patient representative.
14/02/2024 - Patient Safety Act, 2023 - An overview of the key provisions
This webinar was facilitated by the National Open Disclosure Office and members of the HSE Patient Safety Act National Implementation Working Group.
17/01/2023 - What does Restorative Practice in healthcare look like?
Presented by:
Catherine O'Connell, Lecturer Mediation, Restorative Practice, Mediator, Restorative Facilitator, Conflict Management Coach, PhD Candidate, Maynooth University School of Law and Criminology
15/11/2023 - The role of the Designated Person in Incident Management and Open Disclosure
Presenters and panelists:
Catherine Hand, Trainer and Educator, Open Disclosure Office; Liz Barry, Patient Advocacy Liaison Manager, UHLG; Gary Watkins, Quality and Risk Manager, St John of Gods; Brenda Ryan, Head of Client Services, National Screening Services; Georgina Cruise, National Manager of the Patient Advocacy Service.
11/10/2023 - Patient Involvement in the Incident Management Process
Speaker
Professor Jane O’Hara, Professor of Healthcare Quality and Safety, Learn Together (funded by the National Institute for Health and Care Research, UK)
13/09/2023 - Managing Conflict - Tips and Tools for Resolving Conflict with Colleagues
Speaker
Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI
14/06/2023 - The Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023
Officers involved in the webinar:
- Maurice O’Donnell, Principal Officer
- Susan Reilly, Assistant Principal Officer
- Liam McCormack, Assistant Principal Officer
- Arnel Kidpalos, Assistant Principal Officer
- Stephen Dredge, Administrative Office
15/05/2023 - "Sharing the Learning - Documenting Open Disclosure"
Leads, managers and officers involved in the webinar:
- Ms Angela Tysall, Open Disclosure Lead, Manager of National Open Disclosure Office
- Mary O’Dwyer, Head of Quality, Safety and Service Improvement, HSE Mid West Community Healthcare
- Linda McEvoy, Clinical Audit and Governance Manager, Beaumont Hospital
- Noreen Kennedy, QPS Manager, St John’s Hospital, Limerick
- Cathy Sexton, Patient Advocate Liaison Manager, Cavan Hospital
12/04/2023 - "Medico-legal aspects of record-keeping and documentation"
Speaker
Mr Asim Sheikh, Barrister-at-Law and Assistant Professor in Legal Medicine, UCD School of Medicine
15/03/2023 - "Positive Health and Wellbeing: What does the science tell us?"
Speaker
Professor Ciaran O'Boyle, Director Centre for Positive Psychology and Health, Royal College of Surgeons
15/02/2023 - Managing Difficult Conversations: Getting it Right when Things go Wrong (Part 3)
Speaker
Professor Eva Doherty, Associate Professor, Director of Human Factors in Patient Safety, RCSI
9/11/2022 - Open Disclosure - Approaches to Implementation
Speakers
- Moya Wilson, Quality & Patient Safety Manager,
- Emma Naughton, Quality and Risk Manager,
- Paula Cussen Murphy, Director of Quality and Patient Safety,
- Noreen Kennedy, Quality & Patient Safety Manager,
- Bernie O’Reilly, Member of Patients for Patient Safety, Ireland (PFPSI),
- Lorraine Schwanberg, Assistant National Director Incident Management HSE,
- Angela Tysall, HSE Lead for Open Disclosure HSE
12/10/2023 - Open Disclosure: “The Role of Managers in Supporting Staff following Patient Safety Incidents”
Speakers
- Lorraine Schwanberg, Assistant National Director, Incident Management HSE;
- Angela Tysall, National Lead Open Disclosure HSE;
- Emer Carroll: National Health & Safety Manager, National Health and Safety Function;
- Nodlaig Carroll, Organisational Health Lead HSE;
- Deborah Moriarty, Occupational Health Programme;
- Una Twomey, Business Manager, HSE Healthy Workplace Framework
21/09/2022 - Open Disclosure: Supporting Staff following Patient Safety Incidents
Speakers
- Morgan Lucey, Employee Assistance Programme National Lead HSE;
- Emer Carroll, National Health & Safety Manager, National Health & Safety Function HSE;
- Deborah Moriarty, Rehabilitation Lead Workplace Health and Wellbeing Unit HSE;
- Una Twomey, Business Manager HSE Healthy Workplace Framework HSE;
- Lorraine Schwanberg, Assistant National Director Incident Management HSE;
- Angela Tysall, HSE Lead for Open Disclosure
18/05/2022 - Open Disclosure: Focusing on GDPR
13/04/2022 - Open Disclosure: the State Claims Agency’s Perspective
Speakers
Dr Cathal O’Keeffe, Ms Mary Godfrey, Mr Gary McCann - State Claims Agency
09/03/2022 - Preparing for Important Conversations
Speakers
- Winifred Ryan, National Healthcare Communication Programme
- Prof Peter Gillen, Associate Professor of Surgery (RCSI) and Clinical Advisor to the National Healthcare Communication Programme
09/02/2022 - The Role of Advocacy Services Supporting Open Disclosure
Speaker
Lisa Walsh, Patient Advocacy Service and Laura Dowling, National Advocacy Service
Webinars 2021
03/02/2021 - The Role of the National Advocacy Service (NAS) and Patient Advocacy Service (PAS) in the Management of Complaints and Open Disclosure
Speaker
David O’Duffy, National Advocacy Service & Lisa Walsh, Patient Advocacy Service
17/02/2021 - Applying the Principles of Open Disclosure in a Service for Individuals with an Intellectual Disability
Speaker
Elaine Teague - Director of Quality Improvement and Safety Development, St. Michael's House & Feabhra Mullally - Risks and Incidents Manager, St Michaels House
09/03/2021 - Making Difficult Conversations Easier
Speaker
Professor Eva Doherty, Associate Professor, Director of Human Factors in Patient Safety, RCSI
30/03/2021 - Implications for Open Disclosure in Mental Health Services
Speaker
Gary Watkins, Clinical Safety Manager, Saint John of God Community Services
Kevin Madigan, Programme Manager, Quality & Patient Safety, Saint John of God Community Services
28/04/2021 - A Culture of Safety
Speaker
Dr John Fitzsimons and Dr David Vaughan
12/05/2021 - Update on (i) Open Disclosure Legislation and (ii) the development of an Open Disclosure National Policy Framework
Speaker
National Patient Safety Office
13/10/2021 - “Making Difficult Conversations Easier (Part 2)”
Speaker
Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI University of Medicine and Health Sciences
20/10/2021 - The Role of the Designated Person in Supporting Patients and their Families
Speaker
Catherine Hand and Josephine Griffin
17/11/2021 - Open Disclosure in The Mental Health Setting
Speaker
Gary Watkins, Clinical Safety Manager, St John of God Community Services